24/7 Casualty Desk — Operational
Panamax bulk carrier transiting the Panama Canal at blue hour
08°57′N · 79°33′WEst. 2003 · Panama

One incident.
Four perspectives.
One group.

IME Group is the only maritime organisation on the isthmus that holds survey, classification, admiralty counsel and advisory under one roof. When a vessel needs us, one call opens one file — and every discipline moves at once.

Marine survey·Cargo inspection·Class · 16 flags·Admiralty counsel·P&I correspondence·Loss prevention·Executive training
Case file · GAT-24-1103 · Illustrative

The incident chain

A Panamax bulker touches bottom at the Gatún approach at 03:14 local. What happens next, hour by hour, across the four houses of the group.

Vessel · Panamax bulker (composite)
Position · 09°16′N · 79°55′W
Origin · Balboa → Rotterdam
  1. T + 00:00
    IME · Survey

    Notification received

    Owner, P&I club or master contacts the 24/7 desk. Position, condition, cargo and crew status logged. Surveyor and law counsel roused in parallel.

  2. T + 02:00
    IME · Survey

    Attendance on scene

    Duty surveyor boards at Balboa. Photographic record, initial damage assessment, cargo condition, evidence chain of custody opened.

  3. T + 06:00
    Bierman Pautt · Law

    Jurisdiction & security

    Panamanian counsel engages authorities, arranges security, protects owner from arrest in Colón anchorage while investigation runs.

  4. T + 24:00
    OMCS · Class

    Class attendance

    Class surveyor on board. Conditions of class issued, repair plan reviewed, provisional recommendations to permit transit to a yard.

  5. T + 72:00
    Bright North · Advisory

    Owner briefing

    Consolidated incident report to owner, insurer and charterer. Root-cause hypothesis, exposure envelope, loss-prevention recommendations.

  6. T + 30d
    One file

    One integrated record

    Survey, class and legal deliverables filed under a single case reference. Discoverable, defensible, ready for arbitration or subrogation.

By the numbers
22
years
Consecutive operation from Panama
100+
surveyors
In-house and corresponding
500+
inspections
Delivered annually
16
flags
Class recognitions held
6
offices
Regional presence
The people

Named authority
on the record.

We publish under our own names. Every casebook, every briefing, every letter of opinion carries a signature and a professional record behind it.

Portrait of Javier, Group Principal
PAN · 08°57′N 79°33′WISO 100 · f/2
Javier
Group Principal

Third-generation maritime executive. Leads group strategy across survey, class and legal lines.

Portrait of Silvia, Marketing & Client Development
PAN · 08°57′N 79°33′WISO 100 · f/2
Silvia
Marketing & Client Development

Oversees brand, publications and the group's insights programme across the four operating houses.

Portrait of José, Education & Professional Courses
PAN · 08°57′N 79°33′WISO 100 · f/2
José
Education & Professional Courses

Runs the IME Academy — cargo, survey and casualty-response training for the region's next generation of surveyors.

The Knowledge Hub

Insights from the desk

All insights →
Panama Canal casualty response times, Q3 2025
Field noteNov 2025

Panama Canal casualty response times, Q3 2025

Median on-scene attendance dropped to 2h 14m across 47 incidents. What changed, and what it means for owners routing through the isthmus.

Read →
Flag-state notification thresholds after the 2024 MARPOL amendments
BriefingOct 2025

Flag-state notification thresholds after the 2024 MARPOL amendments

A working reference for masters and DPAs on when a marine casualty triggers mandatory reporting under Annex I, and how the sixteen flags we hold interpret it in practice.

Read →
Grounding at Gatún approach — integrated response, one file
Case studySep 2025

Grounding at Gatún approach — integrated response, one file

How survey, class and legal ran in parallel to release a Panamax bulker in eleven days, without a separation of duty or a broken evidence chain.

Read →
Where we sit

On seven coasts.

Panama is where the file opens. The rest of the network is where the file finds a surveyor, a correspondent, or an authority within office hours — anywhere.

  • Panama City
    Group HQ
    08°57′N · 79°33′W
  • Colón
    Canal desk
    09°22′N · 79°54′W
  • Miami
    Americas liaison
    25°46′N · 80°11′W
  • Houston
    Gulf & tanker desk
    29°45′N · 95°22′W
  • Piraeus
    Mediterranean
    37°56′N · 23°38′E
  • Dubai
    Middle East
    25°16′N · 55°17′E
  • Shanghai
    Asia Pacific
    31°14′N · 121°28′E
Get in touch

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