24/7 Casualty Desk — Operational
Report an incident
IME
/
Casualty response at night with tugs and floodlights alongside a stricken vessel
Casualty desk · Operational

One number.
One file.
One response.

Call the desk
+507 6300 0000
Answered 24/7 by a licensed operator in Panama.
WhatsApp
+507 6300 0000
For attachments and photographs from the scene.
Email
casualty@ime-group.com
Reaches the duty desk and both duty surveyor and duty counsel.
Or send the details in writing →
Escalation ladder
  1. 0 – 30 min
    Casualty desk, Panama
    Master, owner or P&I contact logged. Position, condition, cargo, crew status recorded under a new case reference.
  2. 0 – 2 hours
    Duty surveyor
    Surveyor dispatched to scene from nearest office or corresponding surveyor network.
  3. 0 – 6 hours
    Bierman Pautt · Law
    Legal desk engaged. Authorities notified. Security options prepared.
  4. 0 – 24 hours
    OMCS · Class
    Class attendance in parallel with survey. Provisional conditions of class prepared.
  5. 24 – 72 hours
    Group
    Consolidated first report to owner, insurer and charterer. Exposure envelope, repair plan draft, communications plan.
What to have ready when you call
Vessel identification
Name, IMO, flag, class society, P&I club, owner and manager contacts.
Position & condition
Latest position, nature of incident, cargo, crew status, weather on scene.
Who you are
Your role — master, owner, manager, insurer, correspondent — and how we reach you back.